Paul Stahl

“Field sales management is critical to our tech stack. We have to get it right. Initially, we were given a lot of promises from the team about Salesforce Maps,” said Paul. “We were told that it would just be one login, one system where all of the data and information would live. In reality, there is the Salesforce app and then the Salesforce Maps app that you have to download. The interface was amazingly bad, given the billion-dollar architecture. It was confusing and hard to use.

Assigning a region or lead in Salesforce Maps was a time-consuming and complicated process. “Our best, most technical managers were able to assign one territory in about 5 minutes. Per rep, per region. Conservatively, it was about a 20-step process and took us about 1 hour. In SalesRabbit, within 10 seconds, our managers can draw a section over a map with their finger, and the territory and data are automatically assigned to that rep. We went from at least 1 hour to about 3 minutes total to map the territories for the entire team.”

“We needed a system built around the way we work, and SalesRabbit actually met with us and dedicated time and resources to help us get it right. This would be unheard of with the Salesforce Maps team.”

“We noticed a big difference in user interface and the intuitive nature of the tool. Once we switched, our reps would simply not adopt it. We had teams that preferred to use paper contracts instead of converting a lead in the Salesforce Maps app. No tech was better than low tech for them. It was that difficult.”