Create a Positive Customer Experience
It all starts with trust. Studies have shown “people are four times more likely to buy when referred by a friend. Moreover, 92% of people trust referrals from people they know.” Trust is arguably the most important thing for a rep or company. Trust with your customers means they will pass your name along to people they know and those referrals will trust you based on how you’ve treated their friends and family. Building strong customer experiences that create trust is the best way to network yourself, close more deals, and make your company proud. You need to create a positive customer experience to make sure your current customer is happy with you and your services otherwise they’ll refuse to refer you to their friends and family.
When they point out the homes, mark them in our app and prioritize them. However, referral canvassing won’t work if the customer hasn’t had a good experience with you. Here are some tips for building a positive customer experience:
1. Create a clear customer experience vision.
2. Understand who your customers are.
3. Create an emotional connection with your customers.
4. Capture customer feedback in real time.
5. Use a quality framework for the development of your team.
6. Act upon regular employee feedback.
