Top Support Questions and How to Solve Them

User AvatarDiana May-Jennings

Get answers to the 3 most asked SalesRabbit questions now

Have you had a question about our apps or features that you can’t solve on your own? Our Customer Success team does a great job or finding out the problem for you but what if you didn’t have to make the hassle of a phone call? Well we have a quick fix. Here are the 3 most asked customer questions that we get everyday and how to solve them. 

#1 Why are there delays with areas populating in DataGrid?

  • There are a few reasons why DataGrid may be delayed:
    • Data connection – if you have weak data (less than three bars), connecting your device to a reliable internet source could be a solution for the purposes of loading the data.
    • Check your Filters – iOS or Android – what we are looking for here is that the DataGrid icon has a circle around it. This will indicate it’s selected. Also verify that the date range selected would not be excluding your DataGrid leads.
    • Verify that an area is assigned to you.
    • Check the size of your Area – we recommend no more than 1,000 homes in a given assigned area – if you have more than 1,000, it could delay syncing and smaller areas will provide a better user experience.

#2 How come my leads aren’t filtering?

  • iOS:
    • Click the white funnel icon in the upper left hand corner
    • Click the word “Leads.”
    • Ensure the date range to the right of “Quick Date” lists “All Time.”
    • Verify all lead statuses are selected.
  • Android:
    • Click the tornado icon in the upper right hand corner.
    • Click the word “Leads.”
    • Ensure the date range to the right of “Quick Date” lists “All Time.”
    • Verify all lead statuses are selected.

#3 Why am I getting an error when I sign up for SalesRabbit with my email?

  • There are two error messages that come up when a rep or manager tries to sign up an email with SalesRabbit that has been used:
    • “Email assigned to another account. Contact SalesRabbit for help!”
    • “That email is already assigned to another user in this account!”
  • This is because an admin goes to add users with an inactivated email or if the email was previously used with SalesRabbit Lite. This problem will remain in the account until the email is changed or deleted. To avoid this problem we recommend that companies tell the reps that the manager or admin will add a user for them, the reps don’t have to sign up for anything.

Contact Us

If you feel like these solutions don’t answer the question you have, contact our talented Customer Service reps and they’ll help you out. We are here to make sure you have the best possible experience using our app. 

12 thoughts on “Top Support Questions and How to Solve Them

    1. Hi Teja, thank you for leaving your comment! To get more information on your question please email or call our Customer Support team at 801-418-9009 or we look forward to hearing from you!

    1. Hi Landon! I’m sorry to hear that. There could be a few different reasons for this error so go ahead and call our support line at 801-418-9009 or email them at for faster help on that. Thanks!

    1. Hi Riley, thank you for leaving your comment! SalesRabbit doesn’t currently store data on Google Maps but if you are referring to the DataGrid add-on, you would need to turn off that filter. If that doesn’t answer your question, please email or call our Customer Support team at 801-418-9009 or so we can help!

    1. Hi Jared! Thanks for your comment. The original DataGrid feature is no longer in use, it has been replaced with DataGrid AI which has more intelligent customer information. Hopefully this clears up any confusion! Please feel free to chat with us anytime about our features.

  1. I have tried for most of the night to log on. Keep getting “device authentication failed” message.
    have uninstalled, installed twice. Tried 7 new passwords. Nothing works.

    Using an android tablet

    1. Hi Jon! Thanks for your comment, we’re sorry you’ve been struggling to login. Luckily this is a super easy fix! If you just want to give your support representative a call or call our general support line at 801-418-9009 we can fix that for you today.

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